Many customers prefer skipping the broker since a broker can seem like a salesperson. Brokers connect customers with carriers and do not have their own carriers. Since they have a large network, there are more shipping options. However, they may not personally know the carrier company they refer you to, which can create issues with the customer.
Going with a carrier is a better option for many customers. Some of the carriers are small family-run businesses that have one or two trucks – and are often very reliable. Since brokers do not personally own any trucks, they will have to find you a truck to move your vehicle and charge you an additional fee. Many customers prefer using just a carrier so they do not have to deal with additional charges, and every price and service is from one place.
Customers prefer carriers since it is easier to get in contact with a carrier than a broker. If there is an issue with your vehicle, the broker will have to call the truck company and will take a lot longer than being in direct contact with the carrier. With carriers, if there is an issue such as traffic causing delays or accidents, you are in contact with every party that is responsible. Carriers also specialize in specific routes in the U.S., which is an advantage to the customer. If they are a larger company, they will drive more routes – and know the routes well.
Customers who want to ship without a broker can have a positive shipping experience. Since there is no middle-man, you can sometimes negotiate prices with the carrier. Some carriers are smaller than others and family-owned, making the customer experience more personable and reliable. With their own vehicles, niche routes and excellent communication, it’s no wonder why customers prefer using a carrier over a broker.